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Software and Connectivity Technical Support

How do I contact technical support?

Where can I download software for my Eaton UPS or rack PDU?

What is a network connectivity card?

Does Eaton still sell the Network Card-MS (NETWORK-MS)?

Is there a single webpage to download all Eaton power management software for UPS, PDU and network connectivity devices??

What does Eaton’s Infrastructure Management Pack do and how much does it cost?

How do I activate IPM?

Can UPS electronics be monitored by my DCIM software?

What are some of the benefits of power management software?

What is TANlock by Eaton?

What is load shedding?

Does IPM utilize LDAP?

Where can I download the latest network card firmware?

How can I get a secure email configuration with IPM?

When will IPM 1 version be end-of-life?

What are Eaton Software Professional Services?

What is the difference between VPM Professional and VPM Essential?

Is Optimum Path Systems, Incorporated a part of Eaton?

Is it important to maintain the latest firmware on a network connectivity device?

What are the Eaton solutions for VxRail?

How does IPM store credentials for connected devices?

How can I resolve an issue where I get no data from an rack PDU?

Why do I receive errors when I import a CSV file in IPM?

What do I do if my IP address is not set properly IPM?

If a customer forgets their ADMIN passwords in IPM, how can they recover them?

How do I download IPM 2?

What is new with IPM 2?

Can I receive email notifications from your software and/or network cards?

Are there PredictPulse how-to videos I can watch?

What are the different remote communication card types?

Is it possible for me to write a script to automatically export data from IPM?

Does IPM have a MIB Compiler that I can utilize?

What counts as a node when talking about IPM?

Which Gigabit Network Card (NETWORK-M2) network ports need to be open for the communication between the card and IPP/IPM?

Can network connectivity devices monitor physical environments?

Why is a UPS not enough when considering power management options?

How is IPM agentless?

Does IPM work with large (20 kW and higher), three-phase UPSs?

What network card should be used with the 9SX?

What is the IPM Graphite connector?

What is the Eaton Gigabit Industrial Gateway X2 Card (INDGW-X2)?

What is "IPM Editions," and is it different than IPM 2?

How much does IPM version 2 cost?

Can I request a demo for IPM 2?

Does IPM 2 still have license levels for IPM Monitor, IPM Basic, and IPM Gold?

What is the best practice to edit assets in IPM?

What were the key drivers for launching IPM 2?

Can I have IPM display information in any language besides English?

If the software needs to be deployed again, can my IPM license be transferred to a new instance?

What is the best practice to save my configurations in IPM?

What is the SHA256 file contained in the IPM 2 downloaded zip folder?

Will a factory reset of IPM fix unresolved issues?

Can the software be upgraded without losing the configurations in IPM?

How can I configure an SMS notification in IPM?

How can I fix IPM if it is not acquiring data from the power devices?

How can I configure IPM if the date shown is incorrect using NTP?

Should I create or update the CSV file for asset set up in IPM?

Do you plan to provide a node map like in IPM 1?

Can I get a discount on IPM 2?

Can we create a virtual power source to trigger an automation in IPM?

How can I access the system console in IPM?

Is IPM now called "IPM 2?"

What is the maximum number of devices/racks IPM 2 can support?

For IPM, what counts as a node? Are VMs also counted as a node?

Is IPM 2 an HTML5-based platform?

Is a maintenance license required with an IPM perpetual license?

How does IPM version 2 work with third party UPSs?

Can we stop at any step of the automation if there are no reasons to proceed further with the shutdown (to check initial trigger)?

What is the OVA’s Operating System for IPM 2?

Is IPM 2 available with free nodes?

Has the IPM node tier structure changed?

What functions do I get with IPM Automation?

Are there changes in node definition for IPM?

Can I use IPM to provide mass management of network cards?

Can I reset to Data Center Layout to the Device Centric mode in IPM?

How do I upgrade to IPM 2?

When is it best to safely shutdown my firewall during an outage using Intelligent Power Manager (IPM)?

How can Eaton help protect my business against ransomware attacks?

Can I use Intelligent Power Manager (IPM) to schedule an air gap for cybersecurity?

What are the different IPM license levels?

Is Eaton an Advantage member of the Dell EMC Technology Connect Partner Program and VMware Technology Alliance Program?

What counts as a node when talking about IPM?

What is the typical or standard amount of UPS and rack PDUs needed for a 4-node VxRail solution?

How are Eaton solutions for VxRail unique in the market?

What are Eaton solutions for VxRail?

Why is monitoring and managing your power infrastructure important?

How can you reduce your cybersecurity risk?

In what ways are network cards a higher investment than Peripheral Component Interconnect (PCI) cards?

What are the models and specifications for TANlock by Eaton locks?

How do you install TANlock by Eaton locks?

How much do TANlock by Eaton locks cost?

Which racks are compatible with TANlock by Eaton locks?

What Eaton software controls TANlock by Eaton locks?

How much does IPM 1 cost?

Is IPM a separate tool from vSphere?

How does a UPS interact with IPM's virtualization?

Is IPM a DCIM tool? How does it compare to DCIM?

Is IPM a perpetual license?

Are there white papers or customer references available that discuss IPM and its capabilities?

What is a node?