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Software and Connectivity Technical Support

How do I contact technical support?

Does Eaton still sell the Network Card-MS (NETWORK-MS)?

Is the Gigabit Network Card compatible with the Eaton Intelligent Power Manager (IPM) power management platform?

What happens to the other alerts and non-critical alarms?

What network card and environmental monitoring probe is required for PredictPulse?

Does the connectivity card support one-way external communication?

What are some of the common issues I could see when installing PredictPulse?

What information is available on the PredictPulse customer mobile app?

What does PredictPulse monitor?

What are the key benefits of PredictPulse?

How else will the Gigabit Network Card (NETWORK-M2) help me?

Does the Gigabit Network Card (NETWORK-M2) meet the requirements of modern IT environments?

Is there ever a need to purchase the current Network Card-MS (NETWORK-MS)?

What UPS’s are compatible with the PredictPulse platform?

How do I know that PredictPulse connection is secure?

How does PredictPulse work?

Where can I find help documentation, technical resources and documentation for PredictPulse?

How do I change who receives the critical PredictPulse event notifications and reports?

How do I change who receives the PredictPulse status and event emails?

What information is available on the PredictPulse customer dashboard?

How often do customers get updates from PredictPulse?

How often does PredictPulse get data from the UPS?

Is SMTP Relay with a static IP address the only communication option for PredictPulse?

What happens if the connection is lost between a device and Eaton?

What is required before PredictPulse can be installed?

What is the difference between the PredictPulse plans?

How much does PredictPulse cost?

Do you offer any types of environmental monitoring with rackmount PDUs?

Does the Gigabit Network Card (NETWORK-M2) enhance the capabilities of the UPS?

How does PredictPulse affect the customer warranty?

What happens during a critical alarm event and how fast can Eaton respond?

How fast are the alarms coming from the equipment to PredictPulse and the dashboard/mobile app?

How does PredictPulse connect with the different UPS models?

What do I need to do before I begin a PredictPulse installation?

Who do I contact if I have trouble installing PredictPulse?

How does the customer access their PredictPulse dashboard?

Does Eaton include PredictPulse with any of its UPS hardware?

Why am I having trouble installing PredictPulse using Internet Explorer 10

Why are we migrating customers from the old PredictPulse platform to the new PredictPulse platform?

How will customers be notified about the retirement of the old PredictPulse platform?

What is PredictPulse?

What is PredictPulse Insight?

Where can I download the latest network card firmware?

What monitoring and management platforms are available to manage these Eaton High Density rack PDUs?

What network card should be used with the 9SX?

What are the cybersecurity enhancements of the Gigabit Network Card (NETWORK-M2)?

Which Gigabit Network Card (NETWORK-M2) network ports need to be open for the communication between the card and IPP/IPM?