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Software and Connectivity Technical Support

How do I contact technical support?

What UPS models are compatible with the PredictPulse platform?

Does Eaton still sell the Network Card-MS (NETWORK-MS)?

Where can I find information about PredictPulse?

Why will Eaton suspend loss communication alarm?s?

For PredictPulse, what happens if the connection is lost between a device and Eaton?

What network card should be used with the 9SX?

For PredictPulse, does the connectivity card support one-way external communication?

What happens during a PredictPulse critical alarm event and how fast can Eaton respond?

What is PredictPulse Insight?

What is PredictPulse?

Do you offer any types of environmental monitoring with rackmount PDUs?

Does the Gigabit Network Card (NETWORK-M2) meet the requirements of modern IT environments?

Does the Gigabit Network Card (NETWORK-M2) enhance the capabilities of the UPS?

Which Gigabit Network Card (NETWORK-M2) network ports need to be open for the communication between the card and IPP/IPM?

What are the cybersecurity enhancements of the Gigabit Network Card (NETWORK-M2)?

Is the Gigabit Network Card compatible with the Eaton Intelligent Power Manager (IPM) power management platform?

What counts as a node when talking about IPM?

What is the typical or standard amount of UPS and rack PDUs needed for a 4-node VxRail solution?

How are Eaton solutions for VxRail unique in the market?

What are the Eaton solutions for VxRail?

How does PredictPulse work and what does it predict?

How does PredictPulse work?

What are some of the common issues I could see when installing PredictPulse?

How do I access my PredictPulse dashboard?

Is SMTP Relay with a static IP address the only communication option for PredictPulse?

How fast are the alarms coming from the equipment to PredictPulse and the dashboard/mobile app?

What is required before PredictPulse can be installed?

What does PredictPulse monitor?

How much does PredictPulse cost?

Where can I download the latest network card firmware?

What monitoring and management platforms are available to manage these Eaton High Density rack PDUs?

How else will the Gigabit Network Card (NETWORK-M2) help me?

Is there ever a need to purchase the current Network Card-MS (NETWORK-MS)?

Who do I contact if I have trouble installing PredictPulse?

How will PredictPulse customers with multiple enrollment users be migrated??

Will network card firmware updates be required for PredictPulse migration?

What network card and environmental monitoring probe is required for PredictPulse?

How do I know that PredictPulse connection is secure?

How does PredictPulse connect with the different UPS models?

Where can I find help documentation, technical resources and documentation for PredictPulse?

What do I need to do before I begin a PredictPulse installation?

How does PredictPulse affect the customer warranty?

What happens to the other PredictPulse alerts and non-critical alarms?

How do I change who receives the critical PredictPulse event notifications and reports?

How do I change who receives the PredictPulse status and event emails?

What information is available on the PredictPulse customer mobile app?

What information is available on the PredictPulse customer dashboard?

How often do customers get updates from PredictPulse?

Does Eaton include PredictPulse with any of its UPS hardware?

How often does PredictPulse get data from the UPS?

Why am I having trouble installing PredictPulse using Internet Explorer 10

What is the difference between the PredictPulse plans?

Why are we migrating customers from the old PredictPulse platform to the new PredictPulse platform?

How will customers be notified about the retirement of the old PredictPulse platform?

What are the key benefits of PredictPulse?