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Software and Connectivity Technical Support

How do I contact technical support?

What are the cybersecurity enhancements of the Gigabit Network Card (NETWORK-M2)?

Where can I download software for my Eaton UPS or rack PDU?

Where can I download the latest network card firmware?

Does Eaton still sell the Network Card-MS (NETWORK-MS)?

What network card should be used with the 9SX?

Is there ever a need to purchase the current Network Card-MS (NETWORK-MS)?

What is a node?

Does the Gigabit Network Card (NETWORK-M2) enhance the capabilities of the UPS?

What is TANlock by Eaton?

Do you offer any types of environmental monitoring with rackmount PDUs?

How else will the Gigabit Network Card (NETWORK-M2) help me?

Can I use IPM to monitor UPSs at my clients’ sites?

Does IPM monitor and control third-party devices?

How do I install IPM?

What counts as a node when talking about IPM?

Does the Gigabit Network Card (NETWORK-M2) meet the requirements of modern IT environments?

Which Gigabit Network Card (NETWORK-M2) network ports need to be open for the communication between the card and IPP/IPM?

How do you install TANlock by Eaton locks?

How much do TANlock by Eaton locks cost?

What are the models and specifications for TANlock by Eaton locks?

Which racks are compatible with TANlock by Eaton locks?

What Eaton software controls TANlock by Eaton locks?

How much does IPM cost?

Is IPM a separate tool from vSphere?

How does a UPS interact with IPM's virtualization?

Is IPM a DCIM tool? How does it compare to DCIM?

Is IPM a perpetual license?

Does IPM work with large (20 kW and higher), three-phase UPSs?

Are there white papers or customer references available that discuss IPM and its capabilities?

How is IPM agentless?

How and where can I get help setting up IPM if I need it?

If I don’t want to install IPM myself, can someone else do it for me?

Does IPM have a MIB Compiler that I can utilize?

How can I manage my SAN device through IPM?

Does IPM utilize LDAP?

What is power capping on demand? What servers can I use power capping with?

What is load shedding?

What type of reporting capabilities does IPM offer?

Is it possible for me to write a script to automatically export data from IPM?

If my web card does not require a shutdown agent on my server, how does IPM work?

When using vMotion, does IPM execute the policies?

What does Eaton’s Infrastructure Management Pack do and how much does it cost?

Does IPM have multi-tenant capabilities?

Why will Eaton suspend PredictPulse loss communication alarms?

What are the Eaton solutions for VxRail?

How are Eaton solutions for VxRail unique in the market?

What is the typical or standard amount of UPS and rack PDUs needed for a 4-node VxRail solution?

What monitoring and management platforms are available to manage these Eaton High Density rack PDUs?

Is the Gigabit Network Card compatible with the Eaton Intelligent Power Manager (IPM) power management platform?