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Software and Connectivity Technical Support

Technical Support

What monitoring and management platforms are available to manage these Eaton High Density rack PDUs?

Does Eaton still sell the Network Card-MS (Network-MS)?

Is the Gigabit Network Card compatible with the Eaton Intelligent Power Manager (IPM) power management platform?

Where can I download the latest network card firmware?

How will customers be notified about the retirement of the old PredictPulse platform?

Do you offer any types of environmental monitoring with rackmount PDUs?

How else will the Gigabit Network Card (NETWORK-M2) help me?

What network card should be used with the 9SX?

What network card and environmental monitoring probe is required for PredictPulse?

What UPS’s are compatible with the PredictPulse platform?

How do I know that PredictPulse connection is secure?

How does PredictPulse connect with the different UPS models?

How does PredictPulse work?

Does the connectivity card support one-way external communication?

Where can I find help documentation, technical resources and documentation for PredictPulse?

What do I need to do before I begin a PredictPulse installation?

What are some of the common issues I could see when installing PredictPulse?

Who do I contact if I have trouble installing PredictPulse?

How does PredictPulse affect the customer warranty?

What happens to the other alerts and non-critical alarms?

What happens during a critical alarm event and how fast can Eaton respond?

How do I change who receives the critical PredictPulse event notifications and reports?

How do I change who receives the PredictPulse status and event emails?

What information is available on the PredictPulse customer mobile app?

What information is available on the PredictPulse customer dashboard?

How often do customers get updates from PredictPulse?

How does the customer access their PredictPulse dashboard?

Does Eaton include PredictPulse with any of its UPS hardware?

How often does PredictPulse get data from the UPS?

Is SMTP Relay with a static IP address the only communication option for PredictPulse?

How fast are the alarms coming from the equipment to PredictPulse and the dashboard/mobile app?

What happens if the connection is lost between a device and Eaton?

Why am I having trouble installing PredictPulse using Internet Explorer 10

What is required before PredictPulse can be installed?

What is the difference between the PredictPulse plans?

What does PredictPulse monitor?

How much does PredictPulse cost?

Why are we migrating customers from the old PredictPulse platform to the new PredictPulse platform?

What are the key benefits of PredictPulse?

What is PredictPulse?

What is PredictPulse Insight?

Is there ever a need to purchase the current Network Card-MS (Network-MS)?

What are the cybersecurity enhancements of the Gigabit Network Card (NETWORK-M2)?

Which Gigabit Network Card (NETWORK-M2) network ports need to be open for the communication between the card and IPP/IPM?

Does the Gigabit Network Card (NETWORK-M2) enhance the capabilities of the UPS?

Does the Gigabit Network Card (NETWORK-M2) meet the requirements of modern IT environments?