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What happens if the connection is lost between a device and Eaton?

PredictPulse is designed to detect and alarm for lost connectivity. Depending on the connectivity card and its default parametric health transmission frequency, Eaton will alarm for lost connectivity after two missed transmissions, either after 45 minutes or two days, depending on the card type. Eaton will contact your designated contact to investigate and remedy any lost communications. The Lost Communication notices are sent in a HTML email format upon loss of two or more telemetry (heartbeat) emails and weekly until a device’s connectivity is restored.