Will network card firmware updates be required for PredictPulse migration?

Yes, Eaton Network Card Firmware Updates may be required.  PredictPulse requires the latest network card firmware (a minimum of 2.6.0.11 for the Eaton Power Xpert Gateway UPS X-Slot Card and 2.6.11 for the Power Xpert Gateway Mini-slot UPS Card) to continually transmit outbound data.  Eaton verifies and upgrades firmware during scheduled service visits, however, due to COVID-19, there may be equipment where these updates won’t be installed by Eaton. If the minimum network card firmware requirement is not met, customers can self-install network card firmware updates by performing the following:

• Navigate to www.eaton.com/networkconnectivity
• Scroll down and select your appropriate connectivity card, Eaton Power Xpert Gateway UPS X-Slot Card or Power Xpert Gateway Mini-slot UPS Card (93PM units)
• Select Resources in the gray banner.
• Scroll down and expand Software, firmware, and applications.
• Select the firmware and change history file.
• Once the firmware has been saved, upload it to your connectivity card under the Firmware option of the Configuration menu found in the card interface.

If assistance is needed, the Eaton Connectivity team can remotely walk you through this process. The Connectivity team can be reached Monday-Friday, 8am-6pm est at 800-843-9433, option 2, option 5. The process typically takes about 30 minutes per device.