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Why will Eaton suspend PredictPulse loss communication alarms?

Eaton will suspend Lost Communication Alarms due to incomplete firmware updates.  Older firmware can stop sending telemetry (heartbeat) data to PredictPulse, resulting in a lost communication alarm.  In many cases the UPS and network card are operating normally, and the data will restart, but in limited cases the card will need its firmware updated to resolve this problem.  Eaton will upgrade firmware during scheduled service visits or Eaton can assist customers to self-install network card firmware without shutting down the UPS. We anticipate restoring Lost Communication alarms in 2020 as we complete the majority of firmware updates to mitigate nuisance alarms.