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Software and Connectivity Technical Support

How do I contact technical support?

How do I download IPM 2?

Is there a single webpage to download all Eaton power management software for UPS, PDU and network connectivity devices??

What is the Eaton Gigabit Industrial Gateway X2 Card (INDGW-X2)?

Is IPM 2 available with free nodes?

Does Eaton still sell the Network Card-MS (NETWORK-MS)?

How do I upgrade to IPM 2?

What are Eaton Software Professional Services?

Which Gigabit Network Card (NETWORK-M2) network ports need to be open for the communication between the card and IPP/IPM?

Log4j: Were the Gigabit Network Card (Network-M2) and Industrial Gateway Card (INDGW-M2) affected by the Log4j cybersecurity incident?

What functions do I get with IPM Automation?

How does IPM store credentials for connected devices?

How can I configure an SMS notification in IPM?

What is the best practice to save my configurations in IPM?

If a customer forgets their ADMIN passwords in IPM, how can they recover them?

What does Eaton’s Infrastructure Management Pack do and how much does it cost?

Can I have IPM display information in any language besides English?

How can I fix IPM if it is not acquiring data from the power devices?

How can I configure IPM if the date shown is incorrect using NTP?

What do I do if my IP address is not set properly IPM?

Will a factory reset of IPM fix unresolved issues?

How does IPM version 2 work with third party UPSs?

Can the software be upgraded without losing the configurations in IPM?

For IPM, what counts as a node? Are VMs also counted as a node?

Can I get a discount on IPM 2?

What is the IPM Graphite connector?

Can I receive email notifications from your software and/or network cards?

Can UPS electronics be monitored by my DCIM software?

Is it important to maintain the latest firmware on a network connectivity device?

Why is a UPS not enough when considering power management options?

Does IPM have multi-tenant capabilities?

If my web card does not require a shutdown agent on my server, how does IPM work?

Is it possible for me to write a script to automatically export data from IPM?

What type of reporting capabilities does IPM offer?

How and where can I get help setting up IPM if I need it?

Is IPM a DCIM tool? How does it compare to DCIM?

How does a UPS interact with IPM's virtualization?

How much does IPM 1 cost?

Where can I download software for my Eaton UPS or rack PDU?

Why will Eaton suspend PredictPulse loss communication alarms?

Where can I download the latest network card firmware?

Is the Gigabit Network Card compatible with the Eaton Intelligent Power Manager (IPM) power management platform?

How do I activate IPM?

What is a network connectivity card?

How is IPM agentless?

What network card should be used with the 9SX?

What is "IPM Editions," and is it different than IPM 2?

How much does IPM version 2 cost?

Can I request a demo for IPM 2?

Does IPM 2 still have license levels for IPM Monitor, IPM Basic, and IPM Gold?

What is the best practice to edit assets in IPM?

What were the key drivers for launching IPM 2?

How can I resolve an issue where I get no data from an rack PDU?

If the software needs to be deployed again, can my IPM license be transferred to a new instance?

What is the SHA256 file contained in the IPM 2 downloaded zip folder?

Why do I receive errors when I import a CSV file in IPM?

When will IPM 1 version be end-of-life?

Should I create or update the CSV file for asset set up in IPM?

Do you plan to provide a node map like in IPM 1?

Can we create a virtual power source to trigger an automation in IPM?

How can I access the system console in IPM?

Is IPM now called "IPM 2?"

What is the maximum number of devices/racks IPM 2 can support?

Is IPM 2 an HTML5-based platform?

Is a maintenance license required with an IPM perpetual license?

Can we stop at any step of the automation if there are no reasons to proceed further with the shutdown (to check initial trigger)?

What is the OVA’s Operating System for IPM 2?

Has the IPM node tier structure changed?

Are there changes in node definition for IPM?

Can I use IPM to provide mass management of network cards?

How can I get a secure email configuration with IPM?

Can I reset to Data Center Layout to the Device Centric mode in IPM?

What is new with IPM 2?

When is it best to safely shutdown my firewall during an outage using Intelligent Power Manager (IPM)?

How can Eaton help protect my business against ransomware attacks?

Can I use Intelligent Power Manager (IPM) to schedule an air gap for cybersecurity?

What are the different IPM license levels?

What is the difference between VPM Professional and VPM Essential?

Are there PredictPulse how-to videos I can watch?

Is Optimum Path Systems, Incorporated a part of Eaton?

Is Eaton an Advantage member of the Dell EMC Technology Connect Partner Program and VMware Technology Alliance Program?

What counts as a node when talking about IPM?

What is the typical or standard amount of UPS and rack PDUs needed for a 4-node VxRail solution?

How are Eaton solutions for VxRail unique in the market?

What are Eaton solutions for VxRail?

Why is monitoring and managing your power infrastructure important?

What are the different remote communication card types?

Can network connectivity devices monitor physical environments?

How can you reduce your cybersecurity risk?

What are some of the benefits of power management software?

In what ways are network cards a higher investment than Peripheral Component Interconnect (PCI) cards?

What are the models and specifications for TANlock by Eaton locks?

How do you install TANlock by Eaton locks?

How much do TANlock by Eaton locks cost?

Which racks are compatible with TANlock by Eaton locks?

What Eaton software controls TANlock by Eaton locks?

What is TANlock by Eaton?

Is IPM a separate tool from vSphere?

Is IPM a perpetual license?

Does IPM work with large (20 kW and higher), three-phase UPSs?