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Software and Connectivity Technical Support

How do I contact technical support?

Where can I download software for my Eaton UPS or rack PDU?

Is there a single webpage to download all Eaton power management software for UPS, PDU and network connectivity devices??

What are Eaton Software Professional Services?

What is a network connectivity card?

What is load shedding?

How is IPM agentless?

Does the Gigabit Network Card (NETWORK-M2) meet the requirements of modern IT environments?

What are the different remote communication card types?

Where can I download the latest network card firmware?

How can Eaton help protect my business against ransomware attacks?

Can UPS electronics be monitored by my DCIM software?

How and where can I get help setting up IPM if I need it?

Which Gigabit Network Card (NETWORK-M2) network ports need to be open for the communication between the card and IPP/IPM?

Can I receive email notifications from your software and/or network cards?

Is Optimum Path Systems, Incorporated a part of Eaton?

What are some of the benefits of power management software?

Can network connectivity devices monitor physical environments?

Why is a UPS not enough when considering power management options?

Why is monitoring and managing your power infrastructure important?

What is TANlock by Eaton?

Does IPM have multi-tenant capabilities?

Can I use IPM to monitor UPSs at my clients’ sites?

If my web card does not require a shutdown agent on my server, how does IPM work?

Does IPM utilize LDAP?

Is IPM a perpetual license?

What counts as a node when talking about IPM?

Do you offer any types of environmental monitoring with rackmount PDUs?

Does the Gigabit Network Card (NETWORK-M2) enhance the capabilities of the UPS?

What are the cybersecurity enhancements of the Gigabit Network Card (NETWORK-M2)?

If I don’t want to install IPM myself, can someone else do it for me?

How do I install IPM?

Is IPM a DCIM tool? How does it compare to DCIM?

When is it best to safely shutdown my firewall during an outage using Intelligent Power Manager (IPM)?

Can I use Intelligent Power Manager (IPM) to schedule an air gap for cybersecurity?

What are the different IPM license levels?

What is the difference between VPM Professional and VPM Essential?

Are there PredictPulse how-to videos I can watch?

Is Eaton an Advantage member of the Dell EMC Technology Connect Partner Program and VMware Technology Alliance Program?

What counts as a node when talking about IPM?

What is the typical or standard amount of UPS and rack PDUs needed for a 4-node VxRail solution?

How are Eaton solutions for VxRail unique in the market?

What are Eaton solutions for VxRail?

How can you reduce your cybersecurity risk?

Is it important to maintain the latest firmware on a network connectivity device?

In what ways are network cards a higher investment than Peripheral Component Interconnect (PCI) cards?

What are the models and specifications for TANlock by Eaton locks?

How do you install TANlock by Eaton locks?

How much do TANlock by Eaton locks cost?

Which racks are compatible with TANlock by Eaton locks?

What Eaton software controls TANlock by Eaton locks?

How much does IPM cost?

Is IPM a separate tool from vSphere?

How does a UPS interact with IPM's virtualization?

Does IPM work with large (20 kW and higher), three-phase UPSs?

Are there white papers or customer references available that discuss IPM and its capabilities?

What is a node?

Does IPM have a MIB Compiler that I can utilize?

How can I manage my SAN device through IPM?

What is power capping on demand? What servers can I use power capping with?

What type of reporting capabilities does IPM offer?

Is it possible for me to write a script to automatically export data from IPM?

Does IPM monitor and control third-party devices?

When using vMotion, does IPM execute the policies?

What does Eaton’s Infrastructure Management Pack do and how much does it cost?

Why will Eaton suspend PredictPulse loss communication alarms?

What are the Eaton solutions for VxRail?

How are Eaton solutions for VxRail unique in the market?

What is the typical or standard amount of UPS and rack PDUs needed for a 4-node VxRail solution?

What monitoring and management platforms are available to manage these Eaton High Density rack PDUs?

What network card should be used with the 9SX?

Is the Gigabit Network Card compatible with the Eaton Intelligent Power Manager (IPM) power management platform?

Does Eaton still sell the Network Card-MS (NETWORK-MS)?

How else will the Gigabit Network Card (NETWORK-M2) help me?