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Software and Connectivity Technical Support

How do I contact technical support?

How do I download IPM 2?

Where can I download software for my Eaton UPS or rack PDU?

Which Gigabit Network Card (NETWORK-M2) network ports need to be open for the communication between the card and IPP/IPM?

If a customer forgets their ADMIN passwords in IPM, how can they recover them?

Is there a single webpage to download all Eaton power management software for UPS, PDU and network connectivity devices??

What are some of the benefits of power management software?

Will a factory reset of IPM fix unresolved issues?

How do I install IPM?

What is the IPM Graphite connector?

How and where can I get help setting up IPM if I need it?

Where can I download the latest network card firmware?

Can I reset to Data Center Layout to the Device Centric mode in IPM?

What is the best practice to edit assets in IPM?

Has the IPM node tier structure changed?

What are the different IPM license levels?

Can UPS electronics be monitored by my DCIM software?

What are the different remote communication card types?

What is a network connectivity card?

If my web card does not require a shutdown agent on my server, how does IPM work?

What is load shedding?

What is a node?

How does a UPS interact with IPM's virtualization?

What network card should be used with the 9SX?

Were Eaton UPS products affected by TLStorm?

Log4j: Were the Gigabit Network Card (Network-M2) and Industrial Gateway Card (INDGW-M2) affected by the Log4j cybersecurity incident?

What is the Eaton Gigabit Industrial Gateway X2 Card (INDGW-X2)?

What functions do I get with IPM Automation?

How does IPM store credentials for connected devices?

What is the best practice to save my configurations in IPM?

How can I configure IPM if the date shown is incorrect using NTP?

What do I do if my IP address is not set properly IPM?

How can I access the system console in IPM?

Is IPM 2 an HTML5-based platform?

What is the SHA256 file contained in the IPM 2 downloaded zip folder?

How does IPM version 2 work with third party UPSs?

Do you plan to provide a node map like in IPM 1?

Can we create a virtual power source to trigger an automation in IPM?

Can I get a discount on IPM 2?

When will IPM 1 version be end-of-life?

What is "IPM Editions," and is it different than IPM 2?

Can I receive email notifications from your software and/or network cards?

How can Eaton help protect my business against ransomware attacks?

What are Eaton Software Professional Services?

Is Optimum Path Systems, Incorporated a part of Eaton?

What counts as a node when talking about IPM?

What are Eaton solutions for VxRail?

Is it important to maintain the latest firmware on a network connectivity device?

Can network connectivity devices monitor physical environments?

Why is monitoring and managing your power infrastructure important?

What are the models and specifications for TANlock by Eaton locks?

How do you install TANlock by Eaton locks?

How much do TANlock by Eaton locks cost?

Which racks are compatible with TANlock by Eaton locks?

Does IPM have a MIB Compiler that I can utilize?

Is IPM a separate tool from vSphere?

Why will Eaton suspend PredictPulse loss communication alarms?

What is the typical or standard amount of UPS and rack PDUs needed for a 4-node VxRail solution?

Is the Gigabit Network Card compatible with the Eaton Intelligent Power Manager (IPM) power management platform?

What is new with IPM 2?

Why is a UPS not enough when considering power management options?

Does Eaton still sell the Network Card-MS (NETWORK-MS)?

How much does IPM version 2 cost?

Can I request a demo for IPM 2?

Does IPM 2 still have license levels for IPM Monitor, IPM Basic, and IPM Gold?

What were the key drivers for launching IPM 2?

Can I have IPM display information in any language besides English?

How can I resolve an issue where I get no data from an rack PDU?

If the software needs to be deployed again, can my IPM license be transferred to a new instance?

Why do I receive errors when I import a CSV file in IPM?

Can the software be upgraded without losing the configurations in IPM?

How can I configure an SMS notification in IPM?

How can I fix IPM if it is not acquiring data from the power devices?

Should I create or update the CSV file for asset set up in IPM?

Is IPM now called "IPM 2?"

What is the maximum number of devices/racks IPM 2 can support?

For IPM, what counts as a node? Are VMs also counted as a node?

Is a maintenance license required with an IPM perpetual license?

Can we stop at any step of the automation if there are no reasons to proceed further with the shutdown (to check initial trigger)?

What is the OVA’s Operating System for IPM 2?

Is IPM 2 available with free nodes?

How do I activate IPM?

Are there changes in node definition for IPM?

Can I use IPM to provide mass management of network cards?

How can I get a secure email configuration with IPM?

How do I upgrade to IPM 2?

When is it best to safely shutdown my firewall during an outage using Intelligent Power Manager (IPM)?

Can I use Intelligent Power Manager (IPM) to schedule an air gap for cybersecurity?

What is the difference between VPM Professional and VPM Essential?

Are there PredictPulse how-to videos I can watch?

Is Eaton an Advantage member of the Dell EMC Technology Connect Partner Program and VMware Technology Alliance Program?

What is the typical or standard amount of UPS and rack PDUs needed for a 4-node VxRail solution?

How are Eaton solutions for VxRail unique in the market?

How can you reduce your cybersecurity risk?

In what ways are network cards a higher investment than Peripheral Component Interconnect (PCI) cards?

What Eaton software controls TANlock by Eaton locks?

What is TANlock by Eaton?

How much does IPM 1 cost?

Is IPM a DCIM tool? How does it compare to DCIM?

Is IPM a perpetual license?