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Software and Connectivity Technical Support

How do I contact technical support?

How do I download IPM 2?

What is the Eaton Gigabit Industrial Gateway X2 Card (INDGW-X2)?

Is there a single webpage to download all Eaton power management software for UPS, PDU and network connectivity devices??

Is Optimum Path Systems, Incorporated a part of Eaton?

How do I install IPM?

How can I configure IPM if the date shown is incorrect using NTP?

If a customer forgets their ADMIN passwords in IPM, how can they recover them?

What do I do if my IP address is not set properly IPM?

What are the different IPM license levels?

Which Gigabit Network Card (NETWORK-M2) network ports need to be open for the communication between the card and IPP/IPM?

How can I configure an SMS notification in IPM?

Why will Eaton suspend PredictPulse loss communication alarms?

How does IPM version 2 work with third party UPSs?

Is a maintenance license required with an IPM perpetual license?

What is new with IPM 2?

What are Eaton Software Professional Services?

What is a network connectivity card?

How do you install TANlock by Eaton locks?

What does Eaton’s Infrastructure Management Pack do and how much does it cost?

Is it possible for me to write a script to automatically export data from IPM?

Does IPM utilize LDAP?

How is IPM agentless?

How much does IPM 1 cost?

Where can I download software for my Eaton UPS or rack PDU?

Where can I download the latest network card firmware?

How else will the Gigabit Network Card (NETWORK-M2) help me?

Does Eaton still sell the Network Card-MS (NETWORK-MS)?

How can I fix IPM if it is not acquiring data from the power devices?

Should I create or update the CSV file for asset set up in IPM?

What is the best practice to edit assets in IPM?

Can we stop at any step of the automation if there are no reasons to proceed further with the shutdown (to check initial trigger)?

If the software needs to be deployed again, can my IPM license be transferred to a new instance?

Can I get a discount on IPM 2?

When will IPM 1 version be end-of-life?

Is IPM 2 available with free nodes?

What is the IPM Graphite connector?

Does IPM 2 still have license levels for IPM Monitor, IPM Basic, and IPM Gold?

How do I upgrade to IPM 2?

Can I receive email notifications from your software and/or network cards?

How can Eaton help protect my business against ransomware attacks?

When is it best to safely shutdown my firewall during an outage using Intelligent Power Manager (IPM)?

Can I use Intelligent Power Manager (IPM) to schedule an air gap for cybersecurity?

What are some of the benefits of power management software?

Is it important to maintain the latest firmware on a network connectivity device?

How can you reduce your cybersecurity risk?

What are the different remote communication card types?

Which racks are compatible with TANlock by Eaton locks?

How can I manage my SAN device through IPM?

How and where can I get help setting up IPM if I need it?

Is IPM a perpetual license?

Is IPM a separate tool from vSphere?

How are Eaton solutions for VxRail unique in the market?

Does the Gigabit Network Card (NETWORK-M2) meet the requirements of modern IT environments?

Does the Gigabit Network Card (NETWORK-M2) enhance the capabilities of the UPS?

Is the Gigabit Network Card compatible with the Eaton Intelligent Power Manager (IPM) power management platform?

Log4j: Were the Gigabit Network Card (Network-M2) and Industrial Gateway Card (INDGW-M2) affected by the Log4j cybersecurity incident?

How do I activate IPM?

What Eaton software controls TANlock by Eaton locks?

What network card should be used with the 9SX?

Were Eaton UPS products affected by TLStorm?

What is "IPM Editions," and is it different than IPM 2?

How much does IPM version 2 cost?

Can I request a demo for IPM 2?

What were the key drivers for launching IPM 2?

Can I have IPM display information in any language besides English?

How can I resolve an issue where I get no data from an rack PDU?

What is the best practice to save my configurations in IPM?

What is the SHA256 file contained in the IPM 2 downloaded zip folder?

Will a factory reset of IPM fix unresolved issues?

Why do I receive errors when I import a CSV file in IPM?

Can the software be upgraded without losing the configurations in IPM?

Do you plan to provide a node map like in IPM 1?

Can we create a virtual power source to trigger an automation in IPM?

How can I access the system console in IPM?

Is IPM now called "IPM 2?"

What is the maximum number of devices/racks IPM 2 can support?

For IPM, what counts as a node? Are VMs also counted as a node?

Is IPM 2 an HTML5-based platform?

What is the OVA’s Operating System for IPM 2?

Has the IPM node tier structure changed?

How does IPM store credentials for connected devices?

What functions do I get with IPM Automation?

Are there changes in node definition for IPM?

Can I use IPM to provide mass management of network cards?

How can I get a secure email configuration with IPM?

Can I reset to Data Center Layout to the Device Centric mode in IPM?

What is the difference between VPM Professional and VPM Essential?

Are there PredictPulse how-to videos I can watch?

Can UPS electronics be monitored by my DCIM software?

Is Eaton an Advantage member of the Dell EMC Technology Connect Partner Program and VMware Technology Alliance Program?

What counts as a node when talking about IPM?

What is the typical or standard amount of UPS and rack PDUs needed for a 4-node VxRail solution?

How are Eaton solutions for VxRail unique in the market?

What are Eaton solutions for VxRail?

Why is monitoring and managing your power infrastructure important?

Why is a UPS not enough when considering power management options?

Can network connectivity devices monitor physical environments?

In what ways are network cards a higher investment than Peripheral Component Interconnect (PCI) cards?

What are the models and specifications for TANlock by Eaton locks?