Post Sales Small Systems Hardware Technical Support How do I contact technical support? What does BP volt out range or BP Freq Out Range mean? Where do you mount a PDU in a server rack or enclosure? What are the differences between the 9SX and 9PX? Where can I download the latest firmware for Eaton UPS, rack PDU and network connectivity devices? Post Sales Large Systems Hardware Technical Support How do I contact technical support? What is a performance warranty for Eaton lithium ion batteries? Which Eaton UPSs are compatible with EnergyAware? What does MESA-compliant mean? What are the UPS electronics that are susceptible to wear-out failures?

Software and Connectivity Technical Support How do I contact technical support? How do I download IPM 2? Is there a single webpage to download all Eaton power management software for UPS, PDU and network connectivity devices?? What is the Eaton Gigabit Industrial Gateway X2 Card (INDGW-X2)? Is Optimum Path Systems, Incorporated a part of Eaton? PredictPulse Will network card firmware updates be required for PredictPulse migration? What UPS models are compatible with the PredictPulse platform? Why will Eaton suspend PredictPulse loss communication alarms? How does PredictPulse work and what does it predict? How do I know that PredictPulse connection is secure?

Pre-Sales Support How long does it take for the UPS batteries to recharge? What is a ferroresonant UPS? How long will my UPS last? What is a line-interactive UPS? Can the IPM software turn on a server after power has been recovered following an outage? Service and Maintenance Where is the serial number on my UPS? What is the Eaton UPS Service Life Extension Program (SLEP)? What are Modernization Services by Eaton?