Post Sales Small Systems Hardware Technical Support

• How do I contact technical support?
• Where can I download software for my Eaton UPS or rack PDU?
• Where can I download the latest firmware for Eaton UPS, rack PDU and network connectivity devices?
• Where do I find information on UPS replacement batteries?
• Should I daisy chaining my UPS units?

Post Sales Large Systems Hardware Technical Support

• How do I contact technical support?
• What serial number do I provide when calling for warranty or other services/support on a BladeUPS preassembled system?
• If I’m remotely monitoring the BladeUPS system, will the system serial number be visible via my remote connection?
• When should I consider replacing my UPS or the electronics inside my UPS?
• Where can I download the firmware for my BladeUPS?

Software and Connectivity Technical Support

• How do I contact technical support?
• Where can I download software for my Eaton UPS or rack PDU?
• Is there a single webpage to download all Eaton power management software for UPS, PDU and network connectivity devices??
• What is a network connectivity card?
• Does Eaton still sell the Network Card-MS (NETWORK-MS)?

PredictPulse

• How does PredictPulse connect with the different UPS models?
• How often does PredictPulse get data from the UPS?
• Will network card firmware updates be required for PredictPulse migration?
• Who do I contact if I have trouble installing PredictPulse?
• How does PredictPulse affect the customer warranty?

Pre-Sales Support

• How long does it take for the UPS batteries to recharge?
• Why do batteries fail?
• What type of warranty comes with the BladeUPS?
• What is a line-interactive UPS?
• Where is UPS runtime data located?

Service and Maintenance