Post Sales Small Systems Hardware Technical Support How do I contact technical support? What does BP volt out range or BP Freq Out Range mean? Where can I download software for my Eaton UPS or rack PDU? Where do you mount a PDU in a server rack or enclosure? What are the differences between the 9SX and 9PX? Post Sales Large Systems Hardware Technical Support How do I contact technical support? Where is the UPS startup form? Which Eaton UPSs are compatible with EnergyAware? What serial number do I provide when calling for warranty or other services/support on a BladeUPS preassembled system? What does a time-of-use rate mean?

Software and Connectivity Technical Support How do I contact technical support? Where can I download software for my Eaton UPS or rack PDU? What is the Eaton Gigabit Industrial Gateway X2 Card (INDGW-X2)? How do I download IPM 2? What are Eaton Software Professional Services? PredictPulse Why will Eaton suspend PredictPulse loss communication alarms? How much does PredictPulse cost? Will network card firmware updates be required for PredictPulse migration? How does PredictPulse affect the customer warranty? What happens to the other PredictPulse alerts and non-critical alarms?

Pre-Sales Support How long does it take for the UPS batteries to recharge? How often should UPS batteries be replaced? What does "UPS" stand for? If everything is working fine, do I stil need to replace my UPS after 5-8 years? Can I add external batteries to 5P, 5S, or 5SC? Service and Maintenance Where is the serial number on my UPS? What are Modernization Services by Eaton? What is the Eaton UPS Service Life Extension Program (SLEP)?