Post Sales Small Systems Hardware Technical Support

• How do I contact technical support?
• What does BP volt out range or BP Freq Out Range mean?
• Where can I download software for my Eaton UPS or rack PDU?
• Where can I download the latest firmware for Eaton UPS, rack PDU and network connectivity devices?
• Should I daisy chaining my UPS units?

Post Sales Large Systems Hardware Technical Support

• How do I contact technical support?
• What serial number do I provide when calling for warranty or other services/support on a BladeUPS preassembled system?
• When should I consider replacing my UPS or the electronics inside my UPS?
• What is a performance warranty for Eaton lithium ion batteries?
• Where is the UPS startup form?

Software and Connectivity Technical Support

• How do I contact technical support?
• Where can I download software for my Eaton UPS or rack PDU?
• Is Optimum Path Systems, Incorporated a part of Eaton?
• Is there a single webpage to download all Eaton power management software for UPS, PDU and network connectivity devices??
• What are some of the benefits of power management software?

PredictPulse

• Who do I contact if I have trouble installing PredictPulse?
• What is PredictPulse Insight?
• Why will Eaton suspend PredictPulse loss communication alarms?
• Will network card firmware updates be required for PredictPulse migration?
• For PredictPulse, does the connectivity card support one-way external communication?

Pre-Sales Support

• How long does it take for the UPS batteries to recharge?
• How long will my UPS last?
• Why do batteries fail?
• How often should UPS batteries be replaced?
• What network card is used with the 5P, 5PX, 9PX, 9SX and 9PXM?

Service and Maintenance