Post Sales Small Systems Hardware Technical Support How do I contact technical support? What does BP volt out range or BP Freq Out Range mean? What are the differences between the 9SX and 9PX? Where do you mount a PDU in a server rack or enclosure? Where can I download the latest firmware for Eaton UPS, rack PDU and network connectivity devices? Post Sales Large Systems Hardware Technical Support How do I contact technical support? What serial number do I provide when calling for warranty or other services/support on a BladeUPS preassembled system? What are the UPS electronics that are susceptible to wear-out failures? What is a performance warranty for Eaton lithium ion batteries? What does a time-of-use rate mean?

Software and Connectivity Technical Support How do I contact technical support? Is there a single webpage to download all Eaton power management software for UPS, PDU and network connectivity devices?? Is Optimum Path Systems, Incorporated a part of Eaton? What is the Eaton Gigabit Industrial Gateway X2 Card (INDGW-X2)? How do I download IPM 2? PredictPulse How will PredictPulse customers with multiple enrollment users be migrated?? How do I change who receives the PredictPulse status and event emails? Why will Eaton suspend PredictPulse loss communication alarms? How do I know that PredictPulse connection is secure? How does PredictPulse affect the customer warranty?

Pre-Sales Support How long does it take for the UPS batteries to recharge? What does "UPS" stand for? Can the IPM software turn on a server after power has been recovered following an outage? Why do batteries fail? How long will my UPS last? Service and Maintenance Where is the serial number on my UPS? What is the Eaton UPS Service Life Extension Program (SLEP)? What are Modernization Services by Eaton?