Post Sales Small Systems Hardware Technical Support

• How do I contact technical support?
• What does BP volt out range or BP Freq Out Range mean?
• Where can I download software for my Eaton UPS or rack PDU?
• Where can I download the latest firmware for Eaton UPS, rack PDU and network connectivity devices?
• Should I daisy chaining my UPS units?

Post Sales Large Systems Hardware Technical Support

• How do I contact technical support?
• What serial number do I provide when calling for warranty or other services/support on a BladeUPS preassembled system?
• Where is the UPS startup form?
• Which Eaton UPSs are compatible with EnergyAware?
• What is the vendor’s warranty for Eaton lithium-ion batteries?

Software and Connectivity Technical Support

• How do I contact technical support?
• Where can I download software for my Eaton UPS or rack PDU?
• Can I receive email notifications from your software and/or network cards?
• Is there a single webpage to download all Eaton power management software for UPS, PDU and network connectivity devices??
• What are the different IPM license levels?

PredictPulse

• Why will Eaton suspend PredictPulse loss communication alarms?
• Will network card firmware updates be required for PredictPulse migration?
• How does PredictPulse work and what does it predict?
• What UPS models are compatible with the PredictPulse platform?
• What do I need to do before I begin a PredictPulse installation?

Pre-Sales Support

• How long does it take for the UPS batteries to recharge?
• What does "UPS" stand for?
• How often should UPS batteries be replaced?
• Can I use an extension cord to plug in my UPS?
• Can the IPM software turn on a server after power has been recovered following an outage?

Service and Maintenance