Post Sales Small Systems Hardware Technical Support How do I contact technical support? What does BP volt out range or BP Freq Out Range mean? Should I daisy chaining my UPS units? Where do you mount a PDU in a server rack or enclosure? What are the differences between the 9SX and 9PX? Post Sales Large Systems Hardware Technical Support How do I contact technical support? Which Eaton UPSs are compatible with EnergyAware? What serial number do I provide when calling for warranty or other services/support on a BladeUPS preassembled system? What does MESA-compliant mean? Can UPS electronics degrade over time under normal use?

Software and Connectivity Technical Support How do I contact technical support? Is there a single webpage to download all Eaton power management software for UPS, PDU and network connectivity devices?? How do I download IPM 2? How can I configure an SMS notification in IPM? Does IPM utilize LDAP? PredictPulse What network card and environmental monitoring probe is required for PredictPulse? Why will Eaton suspend PredictPulse loss communication alarms? Will network card firmware updates be required for PredictPulse migration? What UPS models are compatible with the PredictPulse platform? How does PredictPulse affect the customer warranty?

Pre-Sales Support How long does it take for the UPS batteries to recharge? Can I use an extension cord to plug in my UPS? Why do batteries fail? How long will my UPS last? Do I need to buy an Eaton rack for the BladeUPS? Service and Maintenance What is the Eaton UPS Service Life Extension Program (SLEP)? Where is the serial number on my UPS? What are Modernization Services by Eaton?