Post Sales Small Systems Hardware Technical Support How do I contact technical support? What does BP volt out range or BP Freq Out Range mean? What are the differences between the 9SX and 9PX? Where do you mount a PDU in a server rack or enclosure? Where can I download software for my Eaton UPS or rack PDU? Post Sales Large Systems Hardware Technical Support How do I contact technical support? Which Eaton UPSs are compatible with EnergyAware? What happens when a UPS electronic component fails? What serial number do I provide when calling for warranty or other services/support on a BladeUPS preassembled system? Where is the installation manual for the 9355-30 options cabinet?

Software and Connectivity Technical Support How do I contact technical support? How do I download IPM 2? Where can I download software for my Eaton UPS or rack PDU? Which Gigabit Network Card (NETWORK-M2) network ports need to be open for the communication between the card and IPP/IPM? If a customer forgets their ADMIN passwords in IPM, how can they recover them? PredictPulse Will network card firmware updates be required for PredictPulse migration? How do I change who receives the critical PredictPulse event notifications and reports? Why will Eaton suspend PredictPulse loss communication alarms? How does PredictPulse work and what does it predict? What UPS models are compatible with the PredictPulse platform?

Pre-Sales Support How long does it take for the UPS batteries to recharge? Can I use an extension cord to plug in my UPS? What is a ferroresonant UPS? How often should UPS batteries be replaced? Can I add external batteries to 5P, 5S, or 5SC? Service and Maintenance Where is the serial number on my UPS? What is the Eaton UPS Service Life Extension Program (SLEP)? What are Modernization Services by Eaton?