Post Sales Small Systems Hardware Technical Support How do I contact technical support? Where can I download software for my Eaton UPS or rack PDU? Where can I download the latest firmware for Eaton UPS, rack PDU and network connectivity devices? What does BP volt out range or BP Freq Out Range mean? Should I daisy chaining my UPS units? Post Sales Large Systems Hardware Technical Support How do I contact technical support? Which Eaton UPSs are compatible with EnergyAware? How long do we expect lithium ion batteries to last in a UPS application? What does MESA-compliant mean? What is a demand response program?

Software and Connectivity Technical Support How do I contact technical support? Where can I download software for my Eaton UPS or rack PDU? How do I install IPM? Is IPM 2 available with free nodes? What are the different IPM license levels? PredictPulse How does PredictPulse work? How does PredictPulse work and what does it predict? Why will Eaton suspend PredictPulse loss communication alarms? Will network card firmware updates be required for PredictPulse migration? How does PredictPulse connect with the different UPS models?

Pre-Sales Support How long does it take for the UPS batteries to recharge? How many EBMs can be added to the BladeUPS? Do I need to buy an Eaton rack for the BladeUPS? How often should UPS batteries be replaced? What is three-phase power? Service and Maintenance Where is the serial number on my UPS? What is the Eaton UPS Service Life Extension Program (SLEP)? What are Modernization Services by Eaton?