Post Sales Small Systems Hardware Technical Support

• How do I contact technical support?
• What does BP volt out range or BP Freq Out Range mean?
• Should I daisy chaining my UPS units?
• Where can I download software for my Eaton UPS or rack PDU?
• What is the Eaton rack PDU warranty?

Post Sales Large Systems Hardware Technical Support

• How do I contact technical support?
• What serial number do I provide when calling for warranty or other services/support on a BladeUPS preassembled system?
• Where is the UPS startup form?
• If I’m remotely monitoring the BladeUPS system, will the system serial number be visible via my remote connection?
• What does a time-of-use rate mean?

Software and Connectivity Technical Support

• How do I contact technical support?
• Where can I download software for my Eaton UPS or rack PDU?
• Is there a single webpage to download all Eaton power management software for UPS, PDU and network connectivity devices??
• What is a network connectivity card?
• Where can I download the latest network card firmware?

PredictPulse

• What is PredictPulse Insight?
• For PredictPulse, does the connectivity card support one-way external communication?
• What UPS models are compatible with the PredictPulse platform?
• What does PredictPulse monitor?
• Why will Eaton suspend PredictPulse loss communication alarms?

Pre-Sales Support

• How long does it take for the UPS batteries to recharge?
• How often should UPS batteries be replaced?
• How long will my UPS last?
• Why do batteries fail?
• Is there any difference between sizing a lithium-ion battery compared to VRLA or NiCd technology?

Service and Maintenance