Post Sales Small Systems Hardware Technical Support How do I contact technical support? What does BP volt out range or BP Freq Out Range mean? Where can I download software for my Eaton UPS or rack PDU? Where do you mount a PDU in a server rack or enclosure? Where can I download the latest firmware for Eaton UPS, rack PDU and network connectivity devices? Post Sales Large Systems Hardware Technical Support How do I contact technical support? What serial number do I provide when calling for warranty or other services/support on a BladeUPS preassembled system? What does a time-of-use rate mean? Which Eaton UPSs are compatible with EnergyAware? What does a demand charge mean?

Software and Connectivity Technical Support How do I contact technical support? Where can I download software for my Eaton UPS or rack PDU? How do I download IPM 2? Is IPM 2 available with free nodes? What are the different IPM license levels? PredictPulse For PredictPulse, does the connectivity card support one-way external communication? Will network card firmware updates be required for PredictPulse migration? Is SMTP Relay with a static IP address the only communication option for PredictPulse? How does PredictPulse work and what does it predict? What do I need to do before I begin a PredictPulse installation?

Pre-Sales Support How long does it take for the UPS batteries to recharge? What is a ferroresonant UPS? Can I use an extension cord to plug in my UPS? Can I add external batteries to 5P, 5S, or 5SC? What does "UPS" stand for? Service and Maintenance Where is the serial number on my UPS? What is the Eaton UPS Service Life Extension Program (SLEP)? What are Modernization Services by Eaton?