Post Sales Small Systems Hardware Technical Support How do I contact technical support? Where can I download software for my Eaton UPS or rack PDU? Where can I download the latest firmware for Eaton UPS, rack PDU and network connectivity devices? What does BP volt out range or BP Freq Out Range mean? Should I daisy chaining my UPS units? Post Sales Large Systems Hardware Technical Support How do I contact technical support? Which Eaton UPSs are compatible with EnergyAware? Are Eaton lithium-ion batteries safe? What serial number do I provide when calling for warranty or other services/support on a BladeUPS preassembled system? What does MESA-compliant mean?

Software and Connectivity Technical Support How do I contact technical support? Where can I download software for my Eaton UPS or rack PDU? Is IPM 2 available with free nodes? What are the different IPM license levels? How do I download IPM 2? PredictPulse What happens during a PredictPulse critical alarm event and how fast can Eaton respond? Is SMTP Relay with a static IP address the only communication option for PredictPulse? Where can I find information about PredictPulse? What do I need to do before I begin a PredictPulse installation? What are some of the common issues I could see when installing PredictPulse?

Pre-Sales Support How long does it take for the UPS batteries to recharge? How often should UPS batteries be replaced? What is a ferroresonant UPS? Why do batteries fail? Do I need to buy an Eaton rack for the BladeUPS? Service and Maintenance Where is the serial number on my UPS? What is the Eaton UPS Service Life Extension Program (SLEP)? What are Modernization Services by Eaton?