Post Sales Small Systems Hardware Technical Support How do I contact technical support? Where can I download software for my Eaton UPS or rack PDU? What does BP volt out range or BP Freq Out Range mean? Where can I download the latest firmware for Eaton UPS, rack PDU and network connectivity devices? What are the differences between the 9SX and 9PX? Post Sales Large Systems Hardware Technical Support How do I contact technical support? Are Eaton lithium-ion batteries safe? Which Eaton UPSs are compatible with EnergyAware? What does MESA-compliant mean? What serial number do I provide when calling for warranty or other services/support on a BladeUPS preassembled system?

Software and Connectivity Technical Support How do I contact technical support? Where can I download software for my Eaton UPS or rack PDU? Is IPM 2 available with free nodes? What are the different IPM license levels? If a customer forgets their ADMIN passwords in IPM, how can they recover them? PredictPulse What does PredictPulse monitor? What happens during a PredictPulse critical alarm event and how fast can Eaton respond? Why will Eaton suspend PredictPulse loss communication alarms? Will network card firmware updates be required for PredictPulse migration? What UPS models are compatible with the PredictPulse platform?

Pre-Sales Support How long does it take for the UPS batteries to recharge? How often should UPS batteries be replaced? Do I need to buy an Eaton rack for the BladeUPS? What does "UPS" stand for? What is a ferroresonant UPS? Service and Maintenance Where is the serial number on my UPS? What is the Eaton UPS Service Life Extension Program (SLEP)? What are Modernization Services by Eaton?