Post Sales Small Systems Hardware Technical Support How do I contact technical support? Where can I download software for my Eaton UPS or rack PDU? Where can I download the latest firmware for Eaton UPS, rack PDU and network connectivity devices? Should I daisy chaining my UPS units? Where do you mount a PDU in a server rack or enclosure? Post Sales Large Systems Hardware Technical Support How do I contact technical support? Which Eaton UPSs are compatible with EnergyAware? What does MESA-compliant mean? What are the UPS electronics that are susceptible to wear-out failures? What does a time-of-use rate mean?

Software and Connectivity Technical Support How do I contact technical support? Where can I download software for my Eaton UPS or rack PDU? Is IPM 2 available with free nodes? How do I download IPM 2? What are the different IPM license levels? PredictPulse How does PredictPulse work? Why will Eaton suspend PredictPulse loss communication alarms? Will network card firmware updates be required for PredictPulse migration? How does PredictPulse work and what does it predict? How does PredictPulse connect with the different UPS models?

Pre-Sales Support How often should UPS batteries be replaced? What is a ferroresonant UPS? Can the IPM software turn on a server after power has been recovered following an outage? Why do batteries fail? How long does it take for the UPS batteries to recharge? Service and Maintenance Where is the serial number on my UPS? What is the Eaton UPS Service Life Extension Program (SLEP)? What are Modernization Services by Eaton?